Senior ITSM leadership for your transformation, inside or outside IR35
Interim and contract delivery for organisations maturing their IT service management. I bring 25+ years and a hands-on, governance-led approach to service transition, operational stability and audit-ready assurance across global estates.
Day, part-time and fractional engagements · inside or outside IR35 considered · EMEA / AMER / APAC experience · Get the rate card
Governance that holds up under pressure
Most recently leading global service-management governance for a multinational's workplace-technology estate.
Engagements built around outcomes
Pick a focused mandate or combine them. All grounded in ITIL (Version 5) and ISO/IEC 20000.
Service Management Systems
Build or mature an ISO/IEC 20000-aligned SMS, policy, process, standards, SOPs and audit evidence. Recently delivered a 53-document SMS from scratch.
Service Transition & Acceptance
Move projects safely into BAU with readiness gates, acceptance criteria and QA, reducing disruption and strengthening audit confidence.
Problem & Knowledge Management
Embed root-cause problem management and knowledge practices that stop issues recurring and speed up resolution.
SIAM & Supplier Governance
Multi-vendor operating models, onboarding, SLAs and performance management. Negotiated supplier terms mitigating £1.5m risk exposure.
Service Strategy & CSI
IT strategy, roadmaps, maturity assessments and continual improvement that lift efficiency and cut incident recurrence.
Interim Service Leadership
Service Delivery Manager / Service Director cover, stabilising delivery and building the team's capability while you recruit.
Measurable, every time
Trusted by senior IT leaders
"A highly professional and determined service manager, stepping up time after time to meet business needs. I cannot recommend MJ highly enough."
"A clear vision for service transition, supported by deep but practical knowledge of ITIL 4 principles and value streams. Engaged every stakeholder enthusiastically."
"MJ applies ITIL 4 in a way that's straightforward and effective, a key player across a truly global support team spanning EMEA, the Americas and APAC."
Get the 2026 rate card
Day, part-time, fractional vCIO and leadership-cover rates — inside or outside IR35. Add your details and I’ll send it straight over.
Let's talk
Dealing with inconsistent service, a transformation that needs steering, or operational drag? Tell me what's going on and I'll come back with sensible options.
Send a message
Share your situation and what good would look like. I typically respond within one working hour.
- Martyn@lets-grow.co.uk
- Connect on LinkedIn
- Remote-first · UK-wide · available outside IR35
Book a consultation
Pick a time that suits you for a no-pressure intro call.