IT service management that's consistent, governed and measurable
Let's Grow turns fragmented, reactive IT operations into structured, predictable services, grounded in ITIL (Version 5) and ISO/IEC 20000 and proven across global estates.
- Service management systems that teams actually run
- Service transition, problem management and continual improvement
- Governance and assurance that stand up to audit
- Change that sticks, not initiatives that fade
ITIL (Version 5) · ISO/IEC 20000 · PRINCE2 · 25+ years · remote-first, UK-wide
Outcomes, not just advice
A selection of measurable results delivered across pharmaceutical, government, legal, insurance and utility organisations.
Two ways to work with me
Whether you're a large organisation resourcing a transformation or an SME that needs things to run better, the goal is the same: better service, fewer surprises.
Senior ITSM leadership, outside IR35
Interim and contract delivery for transformation, service transition and operational maturity across global estates.
- ISO/IEC 20000 & ITIL (Version 5) service management systems
- Service transition, acceptance and operational readiness
- SIAM, supplier governance and ServiceNow
Practical IT improvement & vCIO
Plain-English service improvement and fractional CIO support that fits how your team actually works.
- Service delivery reset and operational improvement
- Leadership, continuity and sensible governance
- Right-sized, no enterprise overhead
25+ years making IT services run better, without the drama
I'm a hands-on ITSM consultant and vCIO. I don't just advise, I build the systems (policy, process, standards and governance) and lead the change so it lasts. My background spans pharmaceutical, government, legal, insurance, utilities and communications, in roles from Service Delivery Manager to Service Director, including major incident management for national systems.
- Most recently built a complete ISO/IEC 20000-aligned service management system for a global organisation
- Led service transition delivering 99.99% uptime and a 50% infrastructure cost saving
- Service governance recognised as a model for wider transformation
Clear view. Right priorities. Change that lasts.
You get a clear picture of what's happening, what matters most and what to do next, in plain English you can share with the board and the team. Then I help you deliver it.
Where I add the most value
Service Management Systems
End-to-end ITSM aligned to ITIL (Version 5) and ISO/IEC 20000, policy, process, standards, SOPs and audit-ready evidence.
Service Transition & Assurance
Moving projects safely into operations with acceptance criteria, readiness gates and delivery consistency.
Governance, Risk & CSI
Risk controls, problem management and continual improvement that reduce recurrence and build audit confidence.
What colleagues and clients say
A selection from LinkedIn recommendations.
"One of the most accomplished and inspiring professionals I've collaborated with. MJ blends technical expertise with strategic vision and a deep understanding of ITIL v4 and ISO 20000."
"Unparalleled expertise, leadership and vision, he took us from a chaotic, inconsistent IT operation to an organisation with strong foundations for growth."
"A highly professional and determined service manager, stepping up time after time to meet business needs. I cannot recommend MJ highly enough."
Experience across teams at
Let's talk
Dealing with inconsistent service, a transformation that needs steering, or operational drag? Tell me what's going on and I'll come back with sensible options.
Send a message
Share your situation and what good would look like. I typically respond within one working hour.
- Martyn@lets-grow.co.uk
- Connect on LinkedIn
- Remote-first · UK-wide · available outside IR35
Book a consultation
Pick a time that suits you for a no-pressure intro call.